Customer Success Expert (m/f/d)

Real impact: We listen to your feedback — and you’ll have a direct influence on shaping your future and the future of p36.

Stability & security: A crisis-proof, permanent contract with a 38-hour work week in an innovative, continuously growing environment.

Flexibility:Hybrid work, flexible working hours, and an attractive compensation package that rewards outstanding performance.

Family-friendly setup: Great work-life balance, a contribution to your company pension plan, and occupational disability insurance.

Team & culture: An exceptional team spirit that combines professionalism with fun — we live New Work.

Great setup: An ergonomic workstation, hardware of your choice, drinks and snacks, plus plenty of parking spaces.

And much more …

You are the face to the customer, owning the long-term relationship with our enterprise customers—from onboarding and adoption to QBRs.

You build trusted relationships and continuously develop them—working with multiple stakeholders on the customer side.

You own renewals and identify expansion opportunities (upsell/cross-sell)—partnering closely with our Account Executives to close them.

You keep a close eye on customer health (e.g., usage, engagement, NPS), spot risks early, and proactively drive churn prevention actions.

You act as the internal voice of the customer, providing structured feedback to Product so we can measurably improve our product and processes.

You turn customers into references, case studies, and advocates.

You bring experience in Customer Success / Account Management in B2B SaaS (ideally enterprise), including renewals and expansion.

You’ve worked strategically and data-driven (interpreting health signals and translating them into actions).

You communicate clearly and confidently and bring strong negotiation skills—in both German and English.

You’re proactive and tackle topics before they become problems.

You enjoy using AI tools in your day-to-day work to scale preparation, analysis, and processes.

You thrive in a PLG environment where Sales and Product work closely together—and you create impact right at that intersection.